FAQ
What are your hours of operation?
Hamilton is open 7 days a week, 10am-7pm.
Kitchener is open Tuesday-Sunday, 10am-7pm.
What about holidays?
We are open most holidays! However, there are some small exceptions to that rule (Family Day, for example), so it’s always best to check for that information in our newsletter, on our social media pages, or in-store!
Is there parking available?
Hamilton: There is free parking all along Main St. on the north side, including directly in front of our door. If parking is full, you can park down the side streets (Balsam & Connaught) or on Main St., east of Gage Ave.
Kitchener: There is free parking after 5pm and weekends in the city lots located at Charles and Ontario.
Are your items gluten free?
Some are! We have a small gluten-free bakery menu, most of our soups are gluten-free, and a selection of the retail items in-store are gluten-free. We have done our best to label the tags of gluten-free products in-store. However, we do use gluten in our kitchen and therefore there is the possibility of cross-contamination in Coven-made items.
Are your items soy free?
Some are! Some bakery items are soy-free, as are some retail items. We have done our best to label the tags of soy-free products in-store. However, we do use soy in our kitchen and therefore there is the possibility of cross-contamination in Coven-made items.
Are your items nut free?
Most of the deli, savory, & baked goods we make are nut free, as well as a large amount of our groceries. Everything is clearly labeled in store for your convenience and safety. As always, we do use these products in our kitchen, so there is a possibility of cross-contamination in Coven-made items.
Is your food kosher?
Currently, our kitchen is not kosher-certified.
May I order your deli or bakery items in larger quantities?
Absolutely! Click here to check out our catering order form, and click here to check out our baked goods ordering form!
Can you sell me retail products in bulk?
We’d be happy to! Click here to view our bulk retail products page, or check out our bulk selection of items in-store! If we don’t have what you’re looking for in stock, we will order it for you!
Absolutely! Depending on product availability from our vendors, we will always do our best to bring you the items you are looking for. Special orders are full cases, can take some time and may require a minimum purchase amount, but that is usually coupled with a discount! Send us an e-mail or call the store to inquire!
I would like to order an item that you do not regularly carry. Is that possible?
Do you deliver?
Unfortunately, our delivery service across Southern Ontario is paused until further notice.
Do you ship orders via mail?
We do not do any shipping by mail and currently do not have any plans to do so.
Will you carry a product that I make?
We love supporting local, small businesses, so get in touch! Send an e-mail with your product info, wholesale & sell sheets, delivery info, and anything else pertinent to covenmarket@gmail.com and we will get back to you! We require samples of anything before adding it to our shelves. Please ensure your product is absolutely 100% vegan, containing no animal derived ingredients whatsoever, honey included.
What kind of payments are accepted?
We accept Mastercard, Visa, American Express, Interac Debit, Apple Pay, Google Pay & cash. As always, cash is king!
Are you currently hiring?
At the moment, no. However, if you’re a rad person with a passion for delicious food, customer service, and are comfortable working in a space that prides itself on inclusion of people from all walks of life then shoot your CV & a cover letter to covenmarket@gmail.com